The green cover is slightly stronger than the transparent cover; however both covers are strong and well designed to do the job they were designed for. Both covers allow the sun’s warmth to reach the plants, while blocking harmful rays.

Too much sunshine could spoil your plants, so if you live in an extremely sunny area you should only allow your plants approximately 3 hours under strong sun. The rest of the time you should ensure they are under partial shade.

We recommend that the greenhouses should not be used at all in extremely cold temperatures, especially when there is sleet, a blizzard, or a cold storm. For optimal growing conditions, adjust the temperatures in your greenhouse according to the type of plants you are growing, keeping the temperature optimal for growing.

No, our greenhouses are not designed to be bug-proof. We do have screens over some greenhouses’ windows to prevent airborne bugs from entering when the windows are left open.

In good weather you should ideally leave the windows open for most of the day. Fresh air aids growth and is important for your plants. Leaving the door open too increases the ventilation and enhances conditions for your plants. Bigger plants need more air and do best with a greenhouse that has a roof vent as well.

You can find most details of a product on the product page. You may find more details in the manual. If there is a specific detail you still are not clear about, please call our customer service team on 845.810.0084, we are always ready and eager to help clarify things for you.

Most aluminium and polycarbonate greenhouses should be built on a base. If we sell a greenhouse with a base, we believe it is a necessary part of the structure. The base makes installation easier, improves stability and raises the height of the green house. Soft Cover Greenhouses are not built on a base they are usually anchored to the ground using the accompanying anchors.

1) Drive an anchor into the ground at each corner of the greenhouse.
2) Attach a guy rope to the loop at the top of each corner of the greenhouse with a firm knot.
3) Pull the rope taut and tie the other end tightly to the stake in the ground; repeat for each corner.

A greenhouse is an intricate structure where each detail in assembly matters. You cannot assemble the greenhouse in any way differently to the instructions, it will not work. We are sorry that you are having difficulty with this.

In assembling a greenhouse, each detail matters. The greenhouse is calculated perfectly to stand firmly and fully supported. Joining 2 aluminium greenhouses together is not possible as there will not be enough support to hold such a large and non-proportionate structure.

The shelves are optional and can be used at your discretion. Always check that the greenhouse frame is properly put together and structurally sound.

Check here for the most updated manuals for all our products:

http://support.ogrow.com/support/solutions/folders/1000211533

We accept a wide array of payment methods. We accept Visa, Master Card, American Express, Discover and PayPal.

We have many authorised dealers selling our products in their stores or on their websites. Click on this link for a full list of all authorised dealers who carry our products. http://ogrow.com/content/7-where-to-buy.

An authorized dealer is a seller who has permission from OGrow to sell OGrow products in their stores or on their website. Greenhouse products purchased from authorized dealers carry the OGrow warranty. Greenhouses purchased from unauthorized dealers are not under OGrow warranty. For more information and to see how you can become an authorized dealer click here - http://ogrow.com/index.php?controller=otherdealerbenifits.

We sell our products through various sellers, so always check our direct website if the seller you were using is out of stock.

We try to keep our products stocked, however if our website also says that the product is out of stock, and you want to know when we will have it in stock, enter your e-mail address on the product page and click the request to be notified when the product is back in stock. We will also post, when relevant, the date by which we expect to have the part in stock.

We do not ship to P.O. box addresses. Please contact us so that we can make other satisfactory arrangements to get you the item you need.

We try to ship your item as soon as we can. Shipping usually takes between 1-5 business days.

We calculate shipping according to the shipping address and according to the weight of the item being shipped. You can see the price of shipping once you enter an item into your cart and provide the shipping address.

We currently can only ship directly within the USA. Our items are sold in Canada by third-party sellers, and they may be able to ship to you. For a list of our sellers please check our website. http://ogrow.com/content/7-where-to-buy

When you order directly from our website www.ogrow.com you will automatically be assigned a tracking number that will appear in your account. As soon as your order is shipped, we will send you an email with the tracking information. If you have made an order through a third-party seller, the third-party will be responsible for the shipping and tracking, and you will have to contact them for more information.

If there are any parts missing in your shipment, please contact us directly and we will ship you the missing parts immediately. Do not go back to the company you bought your product from, they will have to contact us, delaying the process.

To make things as efficient as possible, prepare proof of purchase and a list of missing parts before contacting us. For information on how to reach us, see contact info: https://ogrow.com/contact-us

We specialise in selling individual replacement parts. Check out our full listing of replacement parts to find the exact part you need, using the link below. Select the category of products you need from the selection on the left side of the webpage.

http://ogrow.com/category/110-ogrow-greenhouse-replacement-parts.

Before you order a replacement part, make sure that our item has the correct specifications for the part you need.

You can shop for replacement parts directly from our website. Visit the replacement parts page and start shopping! http://ogrow.com/category/110-ogrow-greenhouse-replacement-parts

Select the greenhouse which you need parts for and click on the extra parts tab (below the image) to see all the related parts for that particular model.

We hope to make our customers 100% happy. If for some reason you want to return your product, please read our returns policy to see how to proceed. http://ogrow.com/content/15-shipping-and-return-policy.

We can only deal with returns of items purchased directly from us. If you have made your purchase from a third-party seller, please contact them about returns.

We want to help you get the exact part you need, and are willing to exchange your new item so that you get the exact right part. Please contact our customer support team so that they can help you with this. For information on how to reach us, see contact info: https://ogrow.com/contact-us

As soon as your returned item arrives, we will send you an e-mail notifying you that we have received your return. If the return was in request of an exchange, we will also notify you that we have started to process your exchange.

We know that it’s upsetting when something valuable breaks. Check our warranty policy to see if we can replace the part for you. Click on this link to view our warranty policy and to submit a warranty claim: http://ogrow.com/content/12-warranty-submit-form

We know that it is hard to lose something important. Unfortunately damage that is caused by weather or natural disasters is not covered under warranty. However, we pride ourselves on taking care of our customers and we will be happy to offer you replacement parts at a discounted price.

We have a dedicated customer support team who are always ready to help you. You can call us on: 845.810.0084. For more information on how to reach us, see contact info: https://ogrow.com/contact-us